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      FQA

      hsplshop Asked at :

      Which Payment Methods can I use?

      We offer 10 different payment methods including major providers like Mastercard, Visa, American Express, PayPal, Apple Pay as well as many different local payment methods. 

      • What if my clothing arrives and it doesn't fit or suit me?

      Don't worry, we've got you covered! Just reach out to our dedicated customer service team at service@hsplshop.com, and we'll gladly help you explore the available exchange options for your clothing purchase.

      • How should I care for my clothing?

      To keep your clothing looking its best, we recommend following the care instructions on each garment's label. Wash with similar colors using a gentle detergent, avoid harsh chemicals, and follow the recommended drying instructions to maintain its quality, color, and shape.

      I received my item damaged, what now?

      Rest assured, instances of products arriving damaged are extremely rare, thanks to our rigorous quality control measures conducted by our trained warehouse staff prior to shipping. However, should such an unlikely event occur, please send us a photo of the damage by getting in contact with our support staff. Simply send an e-mail to service@hsplshop.com. We will promptly dispatch a replacement at no extra cost, prioritizing your shipment.

      • How do we prepare your order?

      We have a professional warehouse and staff. After you place your order, we will process and ship your package according to your address. Processing and shipping may take 1-3 business days.

      • Where can I find my tracking number?

      Your tracking number is included in the shipping confirmation email. It may take 1 to 3 business days for the tracking information to be updated on the shipping carrier's website. If you need assistance, please feel free to contact us with your order number or the email address used when placing your order by emailing service@hsplshop.com.

      • How can I get the latest product and promotional information?


      You can subscribe to our email newsletter to be the first to know about new product releases, promotions, and special offers. 

      • Need help?

      You can contact our customer support team via email: service@hsplshop.com

      Our customer support hours are Monday to Friday: 9:00 AM to 6:00 PM.

      Average response time: 24-48 hours.

      If you have any questions about your purchase, we will do our best to resolve your issue.

      Company: Songyuan Economic and Technological Development Zone Hengyi Department Store
      Address: Unit 105, Entrance 3, Building 5, Lingxiu Jiangnan, Wanfu Street, Wanfu Community, Songyuan Economic and Technological Development Zone
      Contact Number: +86 13543872910
      Email: service@hsplshop.com

      What is neoprene?

      Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

      Why does StrideOn use neoprene in its products?

      We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

      Is neoprene waterproof?

      Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

      Is neoprene easy to clean?

      Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

      Does neoprene provide padding or protection for my belongings?

      Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

      How does neoprene feel to the touch / against my skin?

      Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

      Do StrideOn shoes with neoprene or other materials provide arch support?

      Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

      Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

      Comfortable & Stylish Shoes for Men and Women

      Comfortable & Stylish Shoes for Men and Women
      Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...
      Comfortable & Stylish Shoes for Men and Women
      Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...